With IO Phone you can mark numbers as spam to prevent them from getting through to your company. When you find a number that is a spam caller, simply go to the call log and select the check box next to the number. Then choose the drop-down button next to the delete button and choose Mark as Spam. If 3 or more companies using IO Phone mark a number as spam, we will make it a spam number for all IO Phone accounts. If for some reason there is a number that never got through to you, it's best to click on the log entry to see what happened. If the number is considered a spam number, it will tell you. In that case, you can close the log entry, select the check box next to it, and then choose Mark as Not Spam.
There are a few ways to mark a call as spam:
- Choose a number in the log and select Mark as Spam from the drop down button.
- Click the button on the phone bar to mark the current call as spam. The call will be hung up immediately.
- From your handset type the STAR (*) button 2 times within 3 seconds to get to the menu. Choose option 3 to mark the call as spam. The call will be hung up immediately.