Phone extensions can be used per worker or group. They can be used as a way for you to allow customers to dial direct to a person or department or you can use them to build your phone tree and take customers through all your phone options. Watch the video below to learn more. Or you can go to our IO Phone Setup Guide or view all IO Phone help docs that will show you how to use certain features as well.
If an extension is pressed, it will cancel all ring schedules that were not matched. Extensions can now be associated with multiple ring schedules, along with the option for their delays to be respected.