Groups give you a way to collect workers that are similar and you want all of their phones to ring at the same time. Ring schedules, voicemails, extensions, and phone trees can all use groups. Watch the video below to learn more. Or you can go to our IO Phone Setup Guide or view all IO Phone help docs that will show you how to use certain features as well.
For a worker to show in the search box and be added to a group, they need to be approved/active and also have a phone number on their profile.