The Enhanced Bug Reporting Tool lets customers and staff report issues directly from the software. It captures log data, a screen recording and your notes, and creates a support ticket for you. AI can also write the report for you from your recording.
Step-by-Step Instructions
1. Open the Help menu at the top right of the software.
2. Select Bug Report from the available options.
3. The Bug Report window opens. You can describe your issue and submit it right away, or record the issue first.
4. To record the issue, click Start Recording. Your browser asks what to share. It is easiest to choose Entire Screen.
- Go through the steps that produce the issue.
- Talk while you record. Say what you are doing and what you expected to happen. The recording can include your voice.
- Click Stop Recording when you are done. Use Restart or Re-record to start over.
5. Click Submit.
- A ticket is created automatically with the log data, the screen video and your notes.
- If you choose not to record, the report is sent as a standard support ticket with your written explanation.
Mobile: on mobile devices you can take a screenshot and attach it with Upload Screenshot. Many phones take a screenshot when you hold volume down and the power button.
Let AI Write the Report
After you stop a recording, AI watches it, listens to your narration, and drafts a detailed report for our team. You do not have to wait for it. You can keep typing your own description while it works.
- Stop the recording. The window shows Session recorded and then AI is writing a detailed report from your recording.
- When it is done you see AI report ready. Click Show to read it.
- Check that it matches what happened, then choose one:
- Use AI Report replaces your description with the AI report.
- Add Below My Text keeps what you typed and adds the AI report under it.
- Edit the text if anything is wrong. Click Undo if you want your original text back.
- Click Submit.
Good to Know
- Your description is never changed until you click one of the two buttons.
- If you submit while the AI is still writing, your report is sent without the AI analysis. The recording is still included.
- The better your narration, the better the report. Say what you clicked, what happened, and what you expected instead.
- Recordings can be up to 100 MB. If a recording is too large, record a shorter one that shows only the issue.
- There is a daily limit on AI reports per account. When it is reached, you can still describe the issue yourself and submit it.
- If the AI report fails, a message explains why and you can click Try again.
Related Links
For additional questions or assistance, please contact our support team.