Reviews
In order to add reviews to your website and other social media platforms, follow these steps.
- Settings
- General Preferences
- Reviews
- Enter the name of the review platform you’d like your reviews to be linked to (Example: Google, Facebook, X (formally known as Twitter), WhatsApp, etc.)
- Go to the URL link that your reviews are linked to
- Copy URL link and paste it into the link section next to the name. In the email that is sent to the customer, it gives them the option to press on 1-5 stars for review.
Weight is where we want to send most of our reviews to. (Example: If you choose 5 reviews to be sent to Google, half of your reviews will go to Google.) Weight should be set to at minimum 1, otherwise if 0 is set that means it will never happen.
Minimum rating is for you to filter out the bad reviews (choose whatever rating at minimum that you want your customers to see) for whichever platform you have chosen. (Example: If you don’t want any star under 3 stars to be displayed on Google, your minimum rating should be set to 4.)
To search for internal reviews, you can go to your Settings -> Reviews. This is where you will find all of your reviews.
Most websites created for you have a codebox there for you to have your customers to leave a review directly. All you have to do is simply copy the code and paste it onto your website, if this has not been incorporated.
The last question of the customer survey, asks the customer to write a review of your company. These reviews are collected, and can be seen under Reviews. Here you can add a new testimonial. After choosing “New Testimonial”, you will see your new customer reviews in the box below. Click on one to view it and then save to display it to your customers. Now you will see it in the main list of testimonials at the top of this page.
Activate Customer Surveys
In order for the customers to receive the surveys, you must enable this survey in the Email Center under "Customer - Thank You." By default, only a handful of emails are active. In order to activate certain email templates, go to your Email Center, select the email template in which you would like to mark active, and select the "Active" button on.
If you don't have our internal review system setup, or if you don't have a place for us to send the lower reviews customers will be sent to a page like this (see below). *Keep in mind you will need to set a weight even for low reviews otherwise it will never happen.*
Put the Testimonials on your Website
At the top of the page on specific reviews, you'll see the "Active" button. Click this on, and it will generate a box that will show your latest customer testimonials on your website. You can configure which reviews show up on your site by adding or removing them on the testimonials page by unmarking them.
