Surveys & Training

If you would like to customize the Customer Satisfaction Survey, please contact us. Please understand that there are certain special questions in the surveys that if modified will lose their special functions. A list of them is below:

Customer Satisfaction

  1. How satisfied were you with our:
    (Rank 5=Best, 1=Worst) - This affects your company star rating, which is displayed via the testimonials widget on your website if you are using it.
  2. How satisfied were you with the following rentals? - This affects the star rating of your rentals.
  3. Please write a review of our company below for the benefit
    of our staff and potential customers. Thanks! - These are the reviews that you get from customers. They can be added to the testimonials widget easily. Changing this question will break that function.

Manager Report

  1. Do any of the following rentals need attention such as lost or damaged items? - This will put an item into maintenance and send a maintenance alert as designated by your settings when an item is marked needing immediate attention.
  2. Rate the performance of the following workers (based on speed, competence, attitude, hygiene):
    (5=Best, Rank 1=Worst) - This affects the star rating of workers.

Custom surveys can be linked to with the following format to the URL:[ID of survey]&leadid=*leadid*&vendor=[ID of quote page]

Please contact our customer support for assistance in building the correct URL. Click here to see video example on creating the survey link.

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