Use webmail to access a custom email address created through the Email Mailbox feature. You can open webmail from your domain or from your InflatableOffice account.
Prerequisites
- The Email Mailbox feature must be added to your subscription.
- Mailbox setup must be complete.
- You must have the setup notification containing your custom email address and temporary password.
Access Webmail from Your Domain
- Open a web browser.
-
Enter your website domain followed by /webmail/.
Example: yourdomain.com/webmail/
- Enter your full custom email address as the username.
- Enter the temporary password provided in your setup notification.
- Sign in to open your mailbox.
Access Webmail from InflatableOffice
- Sign in to your InflatableOffice account.
- Click Websites at the top of the page.
- Find the appropriate website and click Webmail.
- Sign in using your full custom email address and mailbox password.
Access Your Email in Another App
You can also connect your custom mailbox to Outlook, Gmail, Apple Mail, or another compatible email application. Follow these instructions to set up your custom email in another email app.
Feature Options & Parameters
- Webmail URL: Your domain followed by /webmail/.
- Username: Your complete custom email address, such as info@yourdomain.com.
- Password: The temporary password from your setup notification or your current password if it has been changed.
- Other email applications: You can configure the mailbox in Outlook, Gmail, Apple Mail, or another compatible email application. View setup instructions.
Use Cases
- Check and send business email from any device with a web browser.
- Connect the mailbox to a preferred email application for regular access.
- Use Mattermost as an additional way to access your email.
Troubleshooting & FAQs
Why can't I sign in?
Confirm that you are using your full custom email address as the username. Copy the temporary password directly from the setup notification and make sure no extra spaces are included.
Why haven't I received my login information?
Mailbox access is not available until setup is complete. Check your inbox and spam folder for the setup notification containing your username and temporary password.
What should I do if Roundcube or webmail is unavailable?
You can still access your messages by configuring your mailbox in Outlook, Gmail, Apple Mail, or another compatible email application. Follow the email app setup instructions. You may also be able to access email through Mattermost webmail.
Can I use Outlook, Gmail, or Apple Mail?
Yes. Follow these instructions to connect your custom mailbox to another email application.