The Email Center is under the Settings link and it will allow you to activate and customize any of the emails that are sent from InflatableOffice.
This is a great tool to utilize sending manual or automatic emails and newsletters to your customers. These emails can be personalized and customized to what works best for you and your business.
Many of the email templates we have loaded in the Email Center are inactive until you decide to activate them. You can activate an email by selecting the email you wish to use and checking the box next to 'active'.
These emails once activated are sent out according to their description. The system looks every 15 minutes to decide what emails need to be sent. You can change the criteria by which an automatic email is initiated by editing the email. You can specify the timeframe in which it goes out (Example: Event Reminder 5 days before
These are emails you will have to send manually. On the leads
Creating a manual email will help you save time if you have a certain email frequently send to your customers.
Manual email templates are also used when creating certain automations.
To send a newsletter to all of your existing customers, go to the Email Center, and click New Email at the bottom right. It is recommended that you test your newsletter before activating it. You can set the date you would like the system to begin sending the newsletter (Begin Sending Date). Newsletters will automatically contain an unsubscribe link on them, so you do not need to add it to the template. The newsletter will send to all contacts in your address book and any new contact added over the next 2 days.
If your customer list that you are sending to is too large to send before 2 days expires, you will need to increase your send rate. Send rate is determined by your email server and preferences. This will allow you to send a maximum of 2000 messages per hour. You should not have a higher newsletter send rate than your host allows. If you are setting it, make it lower than your host's limit so that you have the ability to send additional manual emails without being blocked. If you need to send at a higher rate, you will likely need to turn off sending newsletters through your SMTP server and add the following SPF record to your DNS settings: include:mailSPF.smtp.com. See more information about SPF records here.
The send duration will show you approximately how long it'll take for newsletters to send out to your customer base.
In the example above, this means that it will take approximately 12 minutes to send out 4 newsletters.
Deliverability of Emails
If you or your customers are having trouble receiving emails sent by our system
Here is a video going through the email center and how to configure it for use!