1. Confirm Email
- Visit your account preferences and verify that your primary email address is entered correctly.
- If you have multiple email addresses, be aware that these addresses will need to be added to the alert by going to Settings-->Alert.
- Make sure any email you entered in the alert email section is typed correctly.
- If you have checked the box to send to the sales rep on the alert, check the sales reps email address on their worker profile.
2. Check Spam and Filters
- Review your email’s spam or junk folder to ensure the alerts aren’t being misdirected.
- If you find the alerts there, mark them as “Not Spam” to help future deliverability.
- Check your email client filters or rules that might be redirecting messages.
3. Whitelist IO address through your email settings
- Login to your email account and whitelist: alerts@inflatableoffice.com.
4. Verify System Logs and Warnings
- Check the system log in InflatableOffice to ensure that an alert was triggered....you can see on the leads' log if an alert email was sent.
- If there are errors or warnings in the log, note any details that might explain why the email wasn’t sent.
5. Allow Time for Delivery
- Sometimes system sync and email delivery can take a few minutes. Wait several minutes before troubleshooting further.
6. Test with a Different Email or Browser
- Change your account’s primary email (or use a secondary email) and trigger a test alert.
- Log into the account using a different browser or computer to rule out local issues.
7. Contact your email administrator.
- If none of the above have resolved your issue, you should contact your email administrator to ask them why you are not receiving the alert emails we are sending.
8. Did you unsubscribe to the email?
- If you think you may have unsubscribed, request that the support team check.