Getting Started - Getting Help

The best way for you to get help is using our Help Center, known as Knowledge Base. This is where you would find the most useful articles for everything you may need to know about your software and the settings.

The best way to get the help you're looking for is by logging into your software and finding our help section, located at the top right of your account. See highlighted photo below.


In this section, you can type in key phrases or keywords, ask a question or even take a look at trending related topics. If there is something you cannot find, you have the ability to See More (more articles on the topic), Ask the Community (asking other IO users) and/or Chat with Support (live chat with our support team). Chatting with support is only available Monday-Friday from 9am-5pm EST.

You must type in the search box before you can ask a question.

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