Using Ask the Community
Ask the Community lets you request help or advice from other InflatableOffice and EventOffice users. Community posts are public unless you mark the topic as private.
Prerequisites
- You must be logged into your InflatableOffice or EventOffice account.
- You need access to the Help menu and Help Page.
- Prepare a clear description of your question and any relevant screenshots or files.
- Do not include confidential information in a public post. Mark the topic as private or use Submit a Ticket.
How to Ask the Community
- Open Help.
Click the question mark at the top of the software. - Search for your topic.
Enter a question or topic in the Help search box and review the suggested resources. - Open the Help Page.
Scroll to the bottom of the Help area and select I Still Need Help.
- Select Ask the Community.
Choose the community option from the Help Page
- Enter a topic.
Add a short title that summarizes your question. - Describe your question.
Explain what you are trying to do, what happened, and what result you expected. - Attach a file if needed.
Add a screenshot or other relevant file that helps explain the issue. Remove confidential information before attaching it to a public post. - Select a category.
Choose the category that best matches your question or topic. - Choose whether the topic is private.
Leave Private unmarked to let the community view and answer the post. Mark it if the post should only be visible to staff.
- Submit the topic.
Review the information and submit your question. Community members and the support team can respond to public topics.
Feature Options & Parameters
| Option | What It Does |
|---|---|
| Topic | Provides a short title for your question. |
| Description | Explains your question, workflow, and expected result. |
| File Attachment | Adds a screenshot or file that helps explain the question. |
| Category | Organizes the topic so other users can find and understand it. |
| Private | Limits the topic to staff. Unmarked topics are visible to the community. |
Use Cases
- Learn from other users: Ask how other rental professionals handle a workflow or business process.
- Request software guidance: Share a question about using a feature and receive suggestions from the community or support team.
Troubleshooting & FAQs
Q: I cannot find Ask the Community.
A: Open Help, enter a topic in the search box, scroll to the bottom, and select I Still Need Help. Then choose Ask the Community from the Help Page.
Q: Who can see my post?
A: Community topics are public to other software users and the support team. Topics marked Private are visible only to staff.
Q: Should I include customer or account information?
A: Do not include confidential information in a public topic. Mark the topic as private or use Submit a Ticket.
Q: What information should I include?
A: Include the page or feature name, what you were trying to do, what happened, and the result you expected. Add a screenshot when useful.
Q: Why did I receive a private-topic message?
A: The Private option was selected. Only staff can view and respond to that topic.