Ask the Community is a feature within the software that you can use when you cannot find an article you're looking for. This feature can be found at the bottom of the Help Center. The easiest way you can Ask the Community anything is by typing in your topic in the Help Center, scrolling to the bottom of the Help Center, selecting "I Still Need Help" and it will bring you to the help page.
Once you're on the topic page, you can then Ask the Community your question. The community is a public forum other IO users can respond to and our support team will also receive this information. Below are steps on how to ask for the community's support.
- You would enter your topic, enter the description, attach a file (such as a screenshot, if necessary), select the category of your question/topic. Mark "Private" if you have any confidential information.
Below screenshot is the message you will receive if you mark your topic as "Private," and have successfully submitted this information to the community.
