Global Payments and Fiserv are the only Merchant we work with where you can apply a refund in IO and have it automatically get refunded back to the customer through the Merchant.
With other processors, you’ll need to manually record a negative payment in IO and process the refund separately through that company’s software.
For example, if you’re using Square, you must manually refund the customer from Square’s dashboard. Once complete, record the refund in IO manually.
Many of our merchants offer the ability to recharge cards. However, recharging and refunding are two different features:
- Recharging – Charging a saved credit card on file (returning customers, paying balances, scheduled payments, etc.)
- Refunding – Crediting the customer the amount agreed upon (full balance, deposit, etc.)
This is how to process a refund through IO for Global Payments:
Make sure you are under the "Charge Existing Card" section on payments. Next you will enter the negative dollar amount that you are refunding back to the customer in the amounts box, then click "Charge Card".
This is how to record a refund once you refund the customers card in your merchants software. This is what you would do if you are not using Global Payments:
To record a refund, enter the refund amount in the Amount field, prefixed with a negative sign. You may also select the payment type — for example, choose Cash if the refund was issued in cash. Please note that this process only records the refund in the system; it does not physically process the payment. The recorded refund will be reflected in the Total Balance Paid, so adjust the amount as necessary to ensure accurate records.
You can find a list of all the services we support with each processor here:
https://rental.software/support/knowledge-base/article/accepting-credit-cards-online.