IO Phone Upgrades & More

Tim B. shared this announcement 9 months ago

New Features:

  • IO Phone Multiple Numbers: We now support multiple phone numbers for inbound and outbound use. Additionally you can set numbers as inbound only and specify what employees are allowed to use certain numbers.
  • IO Phone Custom Rules: You can set custom rules and conditionally put expiration times on them. This is useful if you want to make sure a certain customer gets routed to a certain worker the next time they call in.
  • IO Phone Groups: You can now define groups of workers so that you can more easily setup ring schedules and transfer calls to those groups.
  • IO Phone Extensions: Ring schedules and extensions can now be both active.
  • IO Phone Transfers: Transfers will now respect ring schedules and “do not disturb.”
  • IO Phone International: Support improved for international calls resulting in better ring schedule routing.
  • IO Phone Additional Contacts: We now support additional contacts on leads for ring schedule routing.
  • IO Phone Statistics & Logging: Logging has been dramatically improved. We now show events within a call that has been logged. Transfers are logged more accurately, tracking originating and transferred information.
  • IO Phone Missed Calls: Missed call statistics are now more accurately showing when a call was missed due to an employee being on another call and other scenarios.
  • IO Phone Ring Schedules: You can now have multiple ring schedules configured per worker, and you can name them so you know what they are for.
  • IO Phone Auto Attendant: Make complicated phone trees that can be combined with ring schedules and allow extensions at the same time.
  • Organizations: We’ve added the lead ID to the list of leads for an Organization. You can now also reference the organization ID for templates using *organization_id*.
  • Websites: Our WordPress sync will now run on a scheduled job instead of immediately, which will speed up the user interface while working with inventory.
  • Websites: Website display of your company phone, email, and address are now automatically updated when you change them in IO/EO.
  • Websites: Improve SEO by getting more inbound links on your wordpress site. Go to Settings->Wordpress to join. video

Bugs fixed:

  • Dashboard: Fixed bug where the rental income by category was not accurate.
  • Optional Fields: Fixed bug with multi-location accounts not able to save optional fields on leads.
  • PayPal Redirect: Fixed issue where PayPal wasn’t redirecting after payment to WP sites.
  • IO App: Improved security requiring login again when additional security concerns are detected.
  • Imports: We are more forgiving on CSV file structure now for imports.

There are many more features and bugs that were completed with this release, but we’ve only listed the most significant.

Leave a Comment
 
Attach a file