Account Device Limit and Automatic Logout
This feature protects your account by limiting each login to 4 active devices/browsers. If the limit is exceeded, the system signs out the oldest inactive session and sends notification emails.
Prerequisites
- Ensure the primary account email is correct and accessible in Account Preferences.
- If multiple people need access, enable the Workers Module instead of sharing an admin login.
- Allow emails from the system and check spam/junk folders to receive notifications.
How It Works
- Login events are monitored across devices and browsers.
- On the 5th active device/browser, the system identifies the oldest inactive session and logs it out.
- The system checks whether the user is a worker or an admin before ending the session.
- Nightly, the system performs a cleanup and logs out sessions beyond the 4-device limit based on the oldest activity.
- Emails are sent:
- To the registered account email with subject “Inactive devices logged out.”
- To the admin email when a session is closed due to prolonged inactivity.
What You’ll See in the Email
- Masked username displayed as “XXXX” + last four characters of the username.
- Details about the session that was closed, such as device type, browser, IP address, or location (when available).
- A short explanation that sessions above the 4-device limit were logged out.
Recommended Actions
- Review who is using your credentials. If access is shared, stop sharing the admin login.
- Set up separate logins using the Workers Module.
- Sign out from unused devices or browsers to avoid unexpected logouts.
- If you suspect unauthorized access, change your password immediately and review security settings.
Feature Options & Parameters
- Device/Browser Limit: 4 per login.
- Session Selection: Oldest inactive session over the limit is logged out.
- User Type Check: System verifies if the session belongs to a worker or admin before ending it.
- Email Notifications:
- Registered account email: Logout notice with device/session details.
- Admin email: Notice when a session is closed due to prolonged inactivity.
Use Cases
- Multiple staff members need access: Use Workers Module so each person has their own login and stays within the device policy.
- Frequent device switching: Log out from older devices/browsers to keep important sessions active.
Troubleshooting & FAQs
I was logged out unexpectedly.
You likely exceeded the 4 device/browser limit or the nightly cleanup ran. Check your email for the “Inactive devices logged out” message for details.
I didn’t receive the logout email.
Confirm your email in Account Preferences, check spam/junk.
Can I raise the 4-device limit?
No. If multiple people need access, add users via the Workers Module.
What counts as a device?
Each browser or device where you’re logged in counts toward the limit.
How do I identify which session was closed?
Refer to the email details (device type, browser, IP, or location if available) included in the logout notice.