Surveys and Testimonials - Reviews

Acquiring Reviews

The last question of the customer survey by default asks the customer to write a review of your company. Where the client leaves a review can be controlled under General Preferences. You can set them to be collected internally our have the client sent to external service to leave the review such as Google, Facebook, or Yelp.

Internal collected reviews are collected under Settings -> Reviews, and you can choose which reviews you want to show by marking them active and saving. You can also add reviews here that you got from other sources such as email.  

Displaying Reviews

When you have your website built by us this review page will automatically be built for you and will be added to your menu. This tool will only show internally collected reviews. If you want Google or Facebook reviews shown on your website, you'll need to use a WordPress plugin to handle that.

Configuring our internal review tool:
you can go to the General Preferences settings page and scroll to the reviews section to find code that you can use to show your reviews on your website. In the code, there are some parameters you can change to alter the way it selects and displays reviews.  

  • number_of_reviews - this changes how many reviews will be displayed at once
  • show_average_rating - using a 1 for this will show your average star rating, while a 0 will hide it
  • show_stars - this number can be 1-5 and will only show reviews where you got that number of stars or greater
  • show_date - using a 1 for this will show the review date, while a 0 will hide it
  • show_reviewer_name - using a 1 for this will show the reviewer name, while a 0 will hide it
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