unread icon on phone for texts/calls

Talon H. shared this idea 35 days ago
New

In the IO web portal the ? help icon in the top right will pop up a "New!" icon whenever there's a response to an open ticket. Can we get this same icon (or something similar) to appear on top of the Phone icon in the top toolbar whenever there is an unread text message or phone call?

Comments (2)

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If you have the crm, you can go to settings>general Preferences>CRM settings, or you can go to CRM settings under each worker profile and set notifications. One of the notifications is for IO Phone. You can even turn on browser notifications.


You can read more here:

Notifications, IO Phone, CRM, Dashboard Updates and More | Support (rental.software)

and more specifically here:

Sales CRM - Notifications | Sales CRM | Support (rental.software)

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I do not have the CRM. Notifications are a basic function of a phone, and I expected to have them as part of the cost of IO Phone. That would be very disappointing if it is available as part of the CRM only.

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Well, I'm afraid you're going to be disappointed. It's currently in the CRM. When they integrate with the IO Workers app, maybe it will be different.

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