Emails in TODO Preset

Chad B. shared this question 2 months ago
Answered

Do emails that are sent BY IO such as alerts, or automated emails, not show up in the presets?

Comments (1)

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Any email from the email you have set up in your IMAP should be present in the To Do preset if they are unassigned or assigned to you.

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ok. I get alert emails and automation emails from IO to that email and they don't show up in the TODO preset.

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But the emails from IO aren't sent from the email set under IMAP, that is what Noah is saying above.

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ok. I think there's confusion somewhere, probably on my part. I have info@jumpingjacksevents.com set up for IMAP. No worker accounts are. As I understand it, any email sent TO that email will show up under the ToDo preset. HOWEVER, I have emails sent FROM info@jumpingjacksevents.com (because of an automation so I can customize my own alerts and notifications) TO info@jumpingjacksevents.com that are NOT showing on that list. See images below. First one is of my email account with an unread alert from alerts@inflatableoffice.com AND a New lead aleart from info@jumpingjacksevents.com


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This one is of my ToDo list where those emails are not in the ToDo list

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I had forgot, it seems we do not import emails from alerts@inflatableoffice.com. As for the alert from info@jumpingjacksevents.com since it came from IO that email is already logged as an email sent from IO (Email (IO), vs Email (IMAP)) so it reads it as a dupe as doesn't import it and Email (IO) emails do not show in the To Do preset. Sorry for the confusion, hope this helps

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Thanks!!!

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