Emails in TODO Preset

Chad B. shared this question 17 days ago
Answered

Do emails that are sent BY IO such as alerts, or automated emails, not show up in the presets?

Comments (1)

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Any email from the email you have set up in your IMAP should be present in the To Do preset if they are unassigned or assigned to you.

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ok. I get alert emails and automation emails from IO to that email and they don't show up in the TODO preset.

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But the emails from IO aren't sent from the email set under IMAP, that is what Noah is saying above.

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ok. I think there's confusion somewhere, probably on my part. I have info@jumpingjacksevents.com set up for IMAP. No worker accounts are. As I understand it, any email sent TO that email will show up under the ToDo preset. HOWEVER, I have emails sent FROM info@jumpingjacksevents.com (because of an automation so I can customize my own alerts and notifications) TO info@jumpingjacksevents.com that are NOT showing on that list. See images below. First one is of my email account with an unread alert from alerts@inflatableoffice.com AND a New lead aleart from info@jumpingjacksevents.com


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This one is of my ToDo list where those emails are not in the ToDo list

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I had forgot, it seems we do not import emails from alerts@inflatableoffice.com. As for the alert from info@jumpingjacksevents.com since it came from IO that email is already logged as an email sent from IO (Email (IO), vs Email (IMAP)) so it reads it as a dupe as doesn't import it and Email (IO) emails do not show in the To Do preset. Sorry for the confusion, hope this helps

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Thanks!!!

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