Logos
Answered
On all of our packing lists and contracts etc
we have various logos depending on the form
all the forms print correct but all of our logos have stopped printing today
can you look at those and see what is wrong
i have tested this on 3 printers and 2 computers same issue
if i print to pdf they are there
The same question
We printed your packing list and the logo is present. Is there a setting on your printer that may have excluded images?
We printed your packing list and the logo is present. Is there a setting on your printer that may have excluded images?
i havent change anything on the forms or any of the printers..
this happened before about 2 years ago and it was something in the code that drop out the images
i havent change anything on the forms or any of the printers..
this happened before about 2 years ago and it was something in the code that drop out the images
it works good on screen
then the print preview is good
but when it get to paper its missing
i printed from my laptop to HP and a LExmark printer still no luck so its not a printer setting
it works good on screen
then the print preview is good
but when it get to paper its missing
i printed from my laptop to HP and a LExmark printer still no luck so its not a printer setting
I just printed it and it's there? We can put in a ticket but I am not sure what this can be
I just printed it and it's there? We can put in a ticket but I am not sure what this can be
i just printed an email with our logos and it prints on both of the same printers in question
so its not a printer issue it seems
its only having an issue on IO print jobs
i just printed an email with our logos and it prints on both of the same printers in question
so its not a printer issue it seems
its only having an issue on IO print jobs
Thank you for the examples, I have a ticket opened for our developers to look into this.
Thank you for the examples, I have a ticket opened for our developers to look into this.
Developer doesn't see an issue. Says may be a setting in your browser. What browser are you using?
Developer doesn't see an issue. Says may be a setting in your browser. What browser are you using?
How are you printing? From the print utility?
How are you printing? From the print utility?
If not, please try this way
If not, please try this way
yes i use the IO print button on the lead screen pick the lead, then pick the template and click print it brings up the view and i click on print
yes i use the IO print button on the lead screen pick the lead, then pick the template and click print it brings up the view and i click on print
What OS are you using?
What OS are you using?
Windows
Windows
And no template changes, correct?
And no template changes, correct?
From Developer: The only suggestions I have, I’ve already mentioned. The print button on the browser can cause issues, it needs to be the print button on the print utility itself (next to remove page breaks option). Also, if that doesn’t fix it, then maybe try changing the logo to a different format? It shows up on the print preview, so it seems likely that it is an issue with their OS or their printer.
From Developer: The only suggestions I have, I’ve already mentioned. The print button on the browser can cause issues, it needs to be the print button on the print utility itself (next to remove page breaks option). Also, if that doesn’t fix it, then maybe try changing the logo to a different format? It shows up on the print preview, so it seems likely that it is an issue with their OS or their printer.
Are you using windows 10 or windows 11? Are you using the latest version of Chrome? Can you print one of the packing lists as a PDF and send it to us?
Are you using windows 10 or windows 11? Are you using the latest version of Chrome? Can you print one of the packing lists as a PDF and send it to us?
Hi Greg,
Our developer advised he made a slight change to the html as he noticed lots of styles on the image and also some bad css that he removed. Could you try to print again and let us know if this worked?
Thank you
Hi Greg,
Our developer advised he made a slight change to the html as he noticed lots of styles on the image and also some bad css that he removed. Could you try to print again and let us know if this worked?
Thank you
no change
no change
so what every happened all the logos are back same computer same printer no changes on my end was waiting on your testing but now it works so idk what changed on the IO side
so what every happened all the logos are back same computer same printer no changes on my end was waiting on your testing but now it works so idk what changed on the IO side
Thanks for the update on this.
Thanks for the update on this.
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