Not getting calls
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Hi
I stopped getting calls from the customers
System shows incoming calls but I am not getting any on my phone
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Hi
I stopped getting calls from the customers
System shows incoming calls but I am not getting any on my phone
To proceed, please choose required action!
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I have a developer looking into this and will advise when we have a fix.
I have a developer looking into this and will advise when we have a fix.
Per developer:
So the only active Ring Schedule right now is the Vacation Schedule. The associated schedule is M-F 8am-8pm. So it is expected behavior for calls on Saturday & Sunday to go directly to VM.
I see calls initiating that Ring Schedule and dialing the user up until 07/07/2023 6:56:43 pm, and it started up again today at 07/10/2023 11:26:13 am.
The ticket was submitted on 07/08 at 3pm ET, so calls should now be coming in as expected between 8am-8pm PT.
If want the Vacation Schedule to also dial them on the weekends, they’ll need to add Sat/Sun to the schedule.
Per developer:
So the only active Ring Schedule right now is the Vacation Schedule. The associated schedule is M-F 8am-8pm. So it is expected behavior for calls on Saturday & Sunday to go directly to VM.
I see calls initiating that Ring Schedule and dialing the user up until 07/07/2023 6:56:43 pm, and it started up again today at 07/10/2023 11:26:13 am.
The ticket was submitted on 07/08 at 3pm ET, so calls should now be coming in as expected between 8am-8pm PT.
If want the Vacation Schedule to also dial them on the weekends, they’ll need to add Sat/Sun to the schedule.
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