Sending MMS Texts With IO Phone

Josh T. shared this question ago

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Can I send photos over text through IO Phone? I seen in the knowledge base that you can reply to text messages from the email notifications and do it that way. But what if I do not have an incoming text message to reply to? I need to be able to send customers photos if necessary and currently I have one where they have not texted me first to do it this way. Can I do it manually from email?

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Comments (2)

Chad B. ● 21 months ago

Currently doesn't work. You'd have to send a link to the photo online, but I hear they're working on it.

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Josh T. ● 21 months ago

That's what I was afraid of. As a new company, paying $65 a month for a VoIP line for myself that can't do what some free options can regarding texting, it's really hard to keep at times. I switched from Google Voice to IO phone but most of my communication is from text messages, not phone calls. I love the integration aspect and history tied to customers but it's almost more work than it needs to be just to check your text messages

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Chad B. ● 20 months ago

I find most of my customers don't mind a link to an image. Depending on how many images you have, you could create a note with each link and then copy that link to send.

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Greg H. ● 21 months ago

you can get photos from clients once you send to them and they reply but you cant go the other way..

I just tested it and im guessing Chad that has to do with the ability of staff to send pics back to IO to attached to orders?

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Josh T. ● 21 months ago

Well according to the knowledge base you're supposed to be able to, but you have to do it and attach it through the email response that sends as a text.

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