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Support Topic Problem Emails

Emails from info with throneranger.com or not reaching the destination about the last six days

Harry B. shared this problem ago

Solved

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

sherita_thompson@reyrey.com

host webhosting-relay.interserver.net [205.209.126.38]

SMTP error from remote mail server after end of data:

550 This message was classified as rSPAM and may not be delivered https://mail.outboundspamprotection.com/mailinfo?id=19d3b16abe60008096&user=vda4300

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

monicag@usaircraftexpo.com

host webhosting-relay.interserver.net [162.250.126.102]

SMTP error from remote mail server after end of data:

550 This message was classified as rSPAM and may not be delivered https://mail.outboundspamprotection.com/mailinfo?id=19d3b324173000bdd8&user=vda4300

The same problem

Comments (1)

Christian G. ● 2 months ago

I adjusted your SPF record. This should help with sending emails through IO.

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Harry B. ● 58 days ago

My emails are not going through and I am not getting a bounce notice.

Here is the list of email accounts that I have tried to send to today.:

jody@kirbyicehouse.com

ccampo@rcmsupplyco.com

Katherineb@morantug.com

cchener29@gmail.com This is urgent

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Christian G. ● 58 days ago

You will need to contact your email host for general email deliverability issues. I don't recognize the mx records your domain is using, but you should have your email host verify the DNS is correct for their service.

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Harry B. ● 58 days ago

Is the DNS the same as our website https://throneranger.com which I believe I/O hosts or is it the DNS where the emails are hosted?

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Christian G. ● 58 days ago

We host your nameservers, and DNS records. Changes would need to be made there. Here's our guide on this. I can also make changes if you let me know what the records should be.

https://rental.software/support/knowledge-base/article/website-editing-dns-for-io-websites

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Harry B. ● 58 days ago

I had a question when I was looking at the advanced settings. I noticed that the WordPress user was io. Is there any issue with changing that?

Files:

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Christian G. ● 57 days ago

Yes, you can change it as long the username you change it to exists on your WordPress site. That info needs to match the login username and password of a WordPress user on your website.

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