Alert emails are being duplicated

Casey Z. shared this problem ago

Solved

This is more of a minor annoyance than a problem...

When a sales rep cancels a lead, autosave kicks in and sends an alert. If the sales rep makes another change, or hits save before closing the lead, the alert is sent again.

The same problem

Comments (3)

Casey Z. ● 22 months ago

Do I need to stop using alerts and instead create automations to take their place?

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Chad B. ● 22 months ago

I've been slowly replacing alerts with automations. Gives me more control of what info I want in the alert. Haven't had any huge issues yet but I could see where there might be.

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Jen H. ● 22 months ago

This has been fixed, please let us know if this behavior continues.

Thanks!

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Casey Z. ● 22 months ago

Still happening. I have a fake lead I'm using for testing, 13141419. I canceled it, let it autosave, then hit save. It sent duplicate emails.

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Jen H. ● 22 months ago

I have let the developer know!

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Jen H. ● 22 months ago

Developer has said to refresh your browser since the change was made, or it won't behave differently until then.

Thanks!

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Casey Z. ● 22 months ago

Browser refresh didn't work. I had to log out and log back in. All good now. Thanks!

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Jen H. ● 22 months ago

Thanks for letting us know!

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Greg H. ● 22 months ago

i did some changes yesterday and got 5 alerts and wondered why.. now i know :)

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Jen H. ● 22 months ago

I have presented your concern to developers and I will let you know as soon as I hear back from someone!

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