Alert emails are being duplicated

Casey Z. shared this problem ago

Solved

This is more of a minor annoyance than a problem...

When a sales rep cancels a lead, autosave kicks in and sends an alert. If the sales rep makes another change, or hits save before closing the lead, the alert is sent again.

The same problem

Comments (3)

Casey Z. ● 3 years ago

Do I need to stop using alerts and instead create automations to take their place?

Reply URL

Chad B. ● 3 years ago

I've been slowly replacing alerts with automations. Gives me more control of what info I want in the alert. Haven't had any huge issues yet but I could see where there might be.

URL

Jen H. ● 3 years ago

This has been fixed, please let us know if this behavior continues.

Thanks!

URL

Casey Z. ● 3 years ago

Still happening. I have a fake lead I'm using for testing, 13141419. I canceled it, let it autosave, then hit save. It sent duplicate emails.

URL

Jen H. ● 3 years ago

I have let the developer know!

URL

Jen H. ● 3 years ago

Developer has said to refresh your browser since the change was made, or it won't behave differently until then.

Thanks!

URL

Casey Z. ● 3 years ago

Browser refresh didn't work. I had to log out and log back in. All good now. Thanks!

URL

Jen H. ● 3 years ago

Thanks for letting us know!

URL

Greg H. ● 3 years ago

i did some changes yesterday and got 5 alerts and wondered why.. now i know :)

Reply URL

Jen H. ● 3 years ago

I have presented your concern to developers and I will let you know as soon as I hear back from someone!

Reply URL