Alert emails are being duplicated

Casey Z. shared this problem ago

Solved

This is more of a minor annoyance than a problem...

When a sales rep cancels a lead, autosave kicks in and sends an alert. If the sales rep makes another change, or hits save before closing the lead, the alert is sent again.

The same problem

Comments (3)

Casey Z. ● 2 years ago

Do I need to stop using alerts and instead create automations to take their place?

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Chad B. ● 2 years ago

I've been slowly replacing alerts with automations. Gives me more control of what info I want in the alert. Haven't had any huge issues yet but I could see where there might be.

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Jen H. ● 2 years ago

This has been fixed, please let us know if this behavior continues.

Thanks!

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Casey Z. ● 2 years ago

Still happening. I have a fake lead I'm using for testing, 13141419. I canceled it, let it autosave, then hit save. It sent duplicate emails.

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Jen H. ● 2 years ago

I have let the developer know!

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Jen H. ● 2 years ago

Developer has said to refresh your browser since the change was made, or it won't behave differently until then.

Thanks!

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Casey Z. ● 2 years ago

Browser refresh didn't work. I had to log out and log back in. All good now. Thanks!

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Jen H. ● 2 years ago

Thanks for letting us know!

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Greg H. ● 2 years ago

i did some changes yesterday and got 5 alerts and wondered why.. now i know :)

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Jen H. ● 2 years ago

I have presented your concern to developers and I will let you know as soon as I hear back from someone!

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