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IO phone calls out

Ryan F. shared this question ago

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one of our workers, Jim for Elf Pros is saying he cannot make calls out. I have checked that he has full permission under permissions and the box is checked for that number to call out. what can be done? thanks

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Comments (3)

Gabrielle P. ● 2 years ago

I've included Jim in the restrictions for each number for Elf Pros, can you have him try again and see if it's still an issue?

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Ryan F. ● 2 years ago

It is still not working. It's also not allowing him to send text messages

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Ryan F. ● 2 years ago

Okay I'll have him try. I guess I need to do that for Paul and every other additional worker will add for office sales. I'm guessing I can figure out how to do that in a search feature

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Gabrielle P. ● 2 years ago

It's simple just go into IO Phone-->Numbers open the number, open the restrictions then select the workers you are adding on the left and they will move to the right section and save.

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Ryan F. ● 2 years ago

Okay thanks. I didn't seem to make a difference. Jim still cannot call or text

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Gabrielle P. ● 2 years ago

We just sent a text to ourselves from Jim and it looks like he's all setup? Is he getting any type of error? What username is logged in under?

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Ryan F. ● 2 years ago

Still not working

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Gabrielle P. ● 2 years ago

Is he getting any type of error? What username is logged in under?

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Ryan F. ● 2 years ago

No option for phone calls and won't send text either. User is JClore. Worker is Jim Clore. See error in pic attached

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Ryan F. ● 2 years ago

We would like the resolve this as quickly as possible

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Gabrielle P. ● 2 years ago

We have made test calls and texts from his login both are working, we will need more info or have Jim call us or send a video of his process.

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Ryan F. ● 2 years ago

Well being that no one ever answers the phone at IO it would be better if you called him. +15406216444

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Gabrielle P. ● 2 years ago

Thanks I will give him a call now!

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Ryan F. ● 2 years ago

Thank you so much I appreciate it

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Ryan F. ● 2 years ago

He will call back he got the message

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Gabrielle P. ● 2 years ago

Okay thanks for the update, I called last evening and left message for him.

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