Our developer advised we would need an example of when you would expect the the sync to be triggered sooner and it wasn’t…example, a payment, status change etc. And then IO didn’t show in the log that the sync wasn’t done.
Our developer advised we would need an example of when you would expect the the sync to be triggered sooner and it wasn’t…example, a payment, status change etc. And then IO didn’t show in the log that the sync wasn’t done.
I took a few payments yesterday. One went through to IO at 12:29pm. I put the payments to other contracts in immediately after and they did not go through until 4:15pm.
I took a few payments yesterday. One went through to IO at 12:29pm. I put the payments to other contracts in immediately after and they did not go through until 4:15pm.
While it will try and sync every hour, if there is a sync happening already it will wait for that one to finish. We sync all users at the same time, so it’s possible that sometimes it will have to wait to finish a previous sync to start the next one.
Here is what our developers advised:
While it will try and sync every hour, if there is a sync happening already it will wait for that one to finish. We sync all users at the same time, so it’s possible that sometimes it will have to wait to finish a previous sync to start the next one.
So, it could be between 1 and 5 hours that my information will sync with my QB online. That is what is happening. Also, there is a contract and invoice that updates every time IO syncs with QB online without me making any changes. Is there a reason for this?
So, it could be between 1 and 5 hours that my information will sync with my QB online. That is what is happening. Also, there is a contract and invoice that updates every time IO syncs with QB online without me making any changes. Is there a reason for this?
It has been over 3 hours since my IO synced with QB. I made several payments in that time. Is there another issue? You had stated that the system is supposed to sync every hour but may be delayed if another sync takes longer. This is a recurring issue.
It has been over 3 hours since my IO synced with QB. I made several payments in that time. Is there another issue? You had stated that the system is supposed to sync every hour but may be delayed if another sync takes longer. This is a recurring issue.
The developers advised the newer sync is waiting for the previous sync to finish before it can be completed. The developers have made adjustments to try to cut the time down.
The developers advised the newer sync is waiting for the previous sync to finish before it can be completed. The developers have made adjustments to try to cut the time down.
The same question
IO imports record every hour. There is no way to make it sync faster to QBO.
IO imports record every hour. There is no way to make it sync faster to QBO.
If you look at my log, it is only syncing every 3-4 hours.
If you look at my log, it is only syncing every 3-4 hours.
I am having our developer take a look and will let you know what they advise.
Thank you
I am having our developer take a look and will let you know what they advise.
Thank you
Our developer advised we would need an example of when you would expect the the sync to be triggered sooner and it wasn’t…example, a payment, status change etc. And then IO didn’t show in the log that the sync wasn’t done.
Our developer advised we would need an example of when you would expect the the sync to be triggered sooner and it wasn’t…example, a payment, status change etc. And then IO didn’t show in the log that the sync wasn’t done.
Now I have a lead that has not synced at all. The lead number is 73048587.
Audrey Weber
Office Manager
Bobby K Entertainment
607-562-8406
Now I have a lead that has not synced at all. The lead number is 73048587.
Audrey Weber
Office Manager
Bobby K Entertainment
607-562-8406
We are having our developers take a look.
Thank you
We are having our developers take a look.
Thank you
Any updates? I would like to put my deposit through.
Thank you,
Audrey Weber
Office Manager
Bobby K Entertainment
607-562-8406
Any updates? I would like to put my deposit through.
Thank you,
Audrey Weber
Office Manager
Bobby K Entertainment
607-562-8406
We will let you know what the developers advise. They are still looking into this.
We will let you know what the developers advise. They are still looking into this.
Is there any update on this? Neither the invoice nor the payment has synced with QB. The payment was taken on the 9th.
Audrey Weber
Office Manager
Bobby K Entertainment
607-562-8406
Is there any update on this? Neither the invoice nor the payment has synced with QB. The payment was taken on the 9th.
Audrey Weber
Office Manager
Bobby K Entertainment
607-562-8406
I am following up with the developer for an update.
I am following up with the developer for an update.
The lead and payment should now be synced to QBO.
The lead and payment should now be synced to QBO.
Thank you.
Audrey Weber
Office Manager
Bobby K Entertainment
607-562-8406
Thank you.
Audrey Weber
Office Manager
Bobby K Entertainment
607-562-8406
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