How can I make IO sync more often to QB online?

Audrey W. shared this question 20 days ago
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Comments (4)

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IO imports record every hour. There is no way to make it sync faster to QBO.

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If you look at my log, it is only syncing every 3-4 hours.

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I am having our developer take a look and will let you know what they advise.

Thank you

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Our developer advised we would need an example of when you would expect the the sync to be triggered sooner and it wasn’t…example, a payment, status change etc. And then IO didn’t show in the log that the sync wasn’t done.

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I took a few payments yesterday. One went through to IO at 12:29pm. I put the payments to other contracts in immediately after and they did not go through until 4:15pm.

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Thank you for this example. I am sending this to the developer.

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Any update on this?

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I am requesting an update from our developers.

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???

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It looks like the developers are still looking into this. We will let you know once they provide an update.

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