Customer wants to postpone event

Justin L. shared this question ago

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I have a customer that has fully paid for an event, but something came up and they need to move the rental to another date, the new date is unknown at the moment because it is pending on weather. Is there a way for me to do this?

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Comments (4)

Chad B. ● 23 days ago

Put it in a rain date status then is that same lead again with a new contract when they come back for the new date

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Justin L. ● 23 days ago

I’m unsure if how to do this but i will try to figure it out. Thank you for the reply

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Jen H. ● 22 days ago

Good morning did you get this figured out?

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Jen H. ● 22 days ago

I have created you a Rain Check Status you can now move this event to this status until you are they are ready to set the date then at that time you would move the status back to the contracted or confirmed status.

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Justin L. ● 22 days ago

No I have not figured out how to do it.

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Justin L. ● 22 days ago

Thank you so much!

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Jen H. ● 22 days ago

You are very welcome!

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