"don't send to filter" results in sending to MORE customers?

Talon H. shared this question 29 hours ago
Answered

I have a filter set up that finds customers with a certain tag, and I'm looking to use that tag to send emails to (or not to) that group.

I have ~1500 customers total, and unfiltered newsletters go out to ~1,300 of them.

The filter has 68 customers with my certain tag.

When I restrict the newsletter to NOT SEND to the filter, I would expect ~1,232 emails, but it says 2,591? That's more than I even have in my total customer list.

Are some people getting multiple emails? Will it send correctly, even though the number is off?

Comments (1)

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Yeah the filter number calculations aren't always correct (usually way off) But newsletters will only go out once per email address so you are good

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