IO Phone- Extensions
Answered
Like most people we receive a lot of spam calls, wasting hours every year!
I was hoping that I might be able to create a simple spam blocker.
My thought was to create an extension that- would apply to all ring schedules and would allow the client to push 0 to be connected to the right person based on the ring schedules. Not sure if that's even possible or if my punctuation is correct but figured I would ask. :P
Note- Under extension- action- it seems like it might work here but I can only see how to add two actions aka ring schedules.
Extra Credit- Would be to somehow denote that the caller did not press 0. The last thing I would want are my account manager following up on these missed (spam) calls!
Thanks
SV
The same question
I have submitted this request to our developers and will let you know any updates.
I have submitted this request to our developers and will let you know any updates.
That should work to block spam. It's evident who doesn't press the number because it won't say they pressed anything. It only shows a number in the log when one is pressed. We have 3 extensions. 1 for sales/lead support 1 for delivery information and 1 for active event support. Depending on how your ring schedules are set up. they should work how you suggested. 1 number to get through and the schedule determines who they go to if they fit in the schedule. You'd probably want to create a fall back ring schedule just in case someone doesn't fit another ring schedule. But that's me not being able to see what you have set up so far.
That should work to block spam. It's evident who doesn't press the number because it won't say they pressed anything. It only shows a number in the log when one is pressed. We have 3 extensions. 1 for sales/lead support 1 for delivery information and 1 for active event support. Depending on how your ring schedules are set up. they should work how you suggested. 1 number to get through and the schedule determines who they go to if they fit in the schedule. You'd probably want to create a fall back ring schedule just in case someone doesn't fit another ring schedule. But that's me not being able to see what you have set up so far.
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