Call Routing -- Straight to VM
Answered
I am having an issue with inbound calls going straight to voicemail without ringing my call schedule.
Attached is the call log info for the call that did not ring correctly. It shows that the call was received, after 40 seconds extension 1 was pressed triggering a ring schedule which immediately went to voicemail.
The ring schedule for extension 1 is "Live Leads" which is assigned to a Group for sales reps, and that group has me listed correctly in it.
I'm not seeing anything that would lead to the call to me not being initiated.
Files:
Screen Shot 202...
The same question 
This is because of the Live Leads filter you have on the ring schedule. You are only allowing calls from customer profiles with leads that are not Cancelled or Complete status.
The call that came in from your example does not have a customer profile associate with that number and would not apply to this ring schedule because of this filter.
This is because of the Live Leads filter you have on the ring schedule. You are only allowing calls from customer profiles with leads that are not Cancelled or Complete status.
The call that came in from your example does not have a customer profile associate with that number and would not apply to this ring schedule because of this filter.
This is because of the Live Leads filter you have on the ring schedule. You are only allowing calls from customer profiles with leads that are not Cancelled or Complete status.
The call that came in from your example does not have a customer profile associate with that number and would not apply to this ring schedule because of this filter.
This is because of the Live Leads filter you have on the ring schedule. You are only allowing calls from customer profiles with leads that are not Cancelled or Complete status.
The call that came in from your example does not have a customer profile associate with that number and would not apply to this ring schedule because of this filter.
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