website down

Bryon H. shared this problem 15 months ago
Awaiting Reply

Our website is giving a customers a "processing" error and i shows "Briefly unavailable for scheduled maintenance. Check back in a minute."

Comments (3)

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Trying to test this out...when during checkout process is this happening?

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Im not sure I believe it was when they select get a quote. It doesn't seem to have the same issue right now.

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Ok, keep us posted. I am testing out and not having the issue...but let me know if happens again

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ok another customer saying that it says processing and just stops there

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It's slow...but it does go to your contract page. It looks like a recent change w/ your quote confirm page slows it up

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they are able to reserve when i send them a contract link

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When I revert back to the orginal quote confirm page it moves quickly...so it's something with the recent changes you guys made with the quote confirm

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we haven't made any recent changes

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I will have a developer take a look...when I look at the log changes have been made in the last few days. I am not sure what is doing it

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does this have anything to do with not being able to connect to qb?

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No, completely separate. You will need to go through the Quickbooks page and follow the "manually forcing a QB Desktop Sync" instructions

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I have another customer saying they are having a hard time booking. I says processing for them but noting is happening?

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Who is this happening for?

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AMANDA APPENZELLER

#12100091

Her statement:

"No worries, I just don't want to miss out! Yes, I have the quote and when I clicked book now it just says processing and showing it's loading but nothing happens. I closed out and did it again but same thing"

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Thanks, have someone taking a look

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any update? I still have customers complaining that their screens just say processing and don't do anything else

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It looks like there's a fix for this...who is this still happening for? I can test it out for them.

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Hello Susan:

Any updates or word from the developer regarding the issue with connecting with our QB online?

Thank you,

Connie D

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This is currently being worked on...can you try connecting again this morning?

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