Customer can't pay

Michael H. shared this question ago

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An error comes up when a customer tries to pay for order. Some tokenization error? I've tried adjusting times for drop off and pick up, I tried taking her card over the phone and it always comes up with the same error. It's a debit mastercard. I don't know what the error means. Please help!

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Comments (1)

Susan M. ● 17 days ago

Customer/lead this is happening on?

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Michael H. ● 17 days ago

Blessed Hope Baptist Church

#34303341

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Jen H. ● 17 days ago

This lead is in a quote status in order to see the contract and make payments the lead would need to be in contracted or higher status.

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Michael H. ● 17 days ago

That didn't work either

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Jen H. ● 17 days ago

try moving it to confirmed.

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Jen H. ● 17 days ago

Are you having issues with other leads or just this lead?

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Michael H. ● 17 days ago

I tried all of the statuses

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Jen H. ● 17 days ago

are you having this issue with other leads as well? can you send a screenshot of the error?

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Michael H. ● 17 days ago

Just this lead. I ended up just sending her an email that was an invoice instead of a quote and she was able to complete the order

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Jen H. ● 17 days ago

Please let us know if this happens again to any other leads.

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