Our Emails Stopped Working After Server Change

Nick G. shared this question 21 days ago
Answered

We need help getting our 2 email addresses fixed. They broke after I upgraded to the new servers I believe!

info@itsthejumpoff.com

nick@itsthejumpoff.com

Comments (6)

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The issue was fixed and your email should be working now. If you continue having issues with it, please send in the lead# that's having trouble sending, or a screenshot of your error.

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It still won’t connect to either email address on my phone or laptop. Do I need to restart them?

Nick Glassett

Owner

The Jump Off

Let’s Get Lit

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You may need to double check the outgoing server name from:

ssl://itsthejumpoff.com

to:

ssl://mail.itsthejumpoff.com

Emails - Check Your Custom Email in Another Email App


https://rental.software/support/knowledge-base/article/email-check-your-custom-email-in-another-email-app

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where do I do this?? Im kind of starting to panic that I cant check out email ow for 10 days!

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You should still be able to check your email through the webmail client here: https://itsthejumpoff.com/webmail

The devices you have connected to the email may need to have their outgoing server name updated depending on the email app being used.

https://rental.software/support/knowledge-base/article/email-check-your-custom-email-in-another-email-app

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CAN SOMEONE PLEASE HELP ME GET ACCESS BACK TO OUR EMAIL TODAY???? I’m starting to panic because I haven’t been able to receive any e-mail now for so long!

Ive tried deleting and adding the email accounts back to my Mac (Mail app) and it cant sign in using either of the step that I was given to try.

985.789.3657

Nick Glassett

Owner/Founder

The Jump Off

Let's Get Lit

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Outgoing server updated to what?

Nick Glassett

Owner/Founder

The Jump Off

Let's Get Lit

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1

You may need to change the outgoing or incoming server name from:

ssl://itsthejumpoff.com

to:

ssl://mail.itsthejumpoff.com

I'll attach our article on this below.

Emails - Check Your Custom Email in Another Email App

https://rental.software/support/knowledge-base/article/email-check-your-custom-email-in-another-email-app

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Neither work...

Nick Glassett

Owner/Founder

The Jump Off

Let's Get Lit

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1

You may have the wrong ports listed, or are using a default that doesn't work. Please review our article on configuring our email on other email apps.

Emails - Check Your Custom Email in Another Email App

https://rental.software/support/knowledge-base/article/email-check-your-custom-email-in-another-email-app

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Can someone PLEASE call me to assist. I’ve gone in and done it 50 times and some of those options don’t come up. 9857893657

Nick Glassett

Owner/Founder

The Jump Off

Let's Get Lit

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