Multiple Greetings for IO Phone
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I have a greeting set up that's working great for my weekdays. However, I want to have a different greeting on the weekends.
Is there any way to have multiple greetings, or greetings tied to call schedules?
My use case is that I easily field all phone calls M-Th, but on Friday and Saturday I struggle to keep on top of the phone while also making my deliveries. I want my greeting on the weekends to give info about same-day bookings, encourage them to use the website/text me rather than call, etc.
I also wish that my after-hours voicemail still allowed for an extension, so that I can be reached after hours just in case of emergency, but I don't see any way to make that happen with the way things work.
The same question
I'm not sure how you have your system set up so this is how we have ours.
Our greeting is very generic, just says thanks for calling basically. Our ring schedule is set up for normal operating hours but we DO have an emergency ring through ring schedule where we use a filter to say who is allowed to ring us through after. That filter captures leads that are in progress.
Based on what you've written, I'd have a very generic greeting and then set up voicemails for weekday vs weekend vs after hours. THEN I'd create a ring schedule for emergencies and apply a filter to it for events in progress. Mine looks like this:
event start date last 24hours or event end date next 24 hours.
II think they added a current time option to the filters so you may be able to use that.
Hope that helps.
I'm not sure how you have your system set up so this is how we have ours.
Our greeting is very generic, just says thanks for calling basically. Our ring schedule is set up for normal operating hours but we DO have an emergency ring through ring schedule where we use a filter to say who is allowed to ring us through after. That filter captures leads that are in progress.
Based on what you've written, I'd have a very generic greeting and then set up voicemails for weekday vs weekend vs after hours. THEN I'd create a ring schedule for emergencies and apply a filter to it for events in progress. Mine looks like this:
event start date last 24hours or event end date next 24 hours.
II think they added a current time option to the filters so you may be able to use that.
Hope that helps.
Not a way to currently add different greetings per ring schedule. As Chad stated it would be best to setup a basic greeting on your number and have different greetings for you voicemails during those days/hours. Then you can have a ring schedule with a filter where the callers that you do want to ring through can with broader hours. You can setup an extension to go to a ring schedule or vm in IO phone you would just need to state that in your greeting if you plan to use one.
Not a way to currently add different greetings per ring schedule. As Chad stated it would be best to setup a basic greeting on your number and have different greetings for you voicemails during those days/hours. Then you can have a ring schedule with a filter where the callers that you do want to ring through can with broader hours. You can setup an extension to go to a ring schedule or vm in IO phone you would just need to state that in your greeting if you plan to use one.
I don't think I'm understanding correctly, or maybe there's just no way to do what I'd like.
This is what I'm understanding: For example...
Customer calls in and gets generic greeting (no extensions or anything). Filters (hopefully) automatically direct to the right extension.
Filter 1: During weekends, they get a voicemail recording, but there's no way they'll get to talk to someone even if I'm available to answer the phone.
Filter 2: Events in progress do actually get through to me without going to voicemail.
Am I missing or misunderstanding something? That would essentially wipe out all our same-day rentals, which around here are pretty frequent (and lucrative).
It also can't solve the problem of after-hours emergencies not being let through, right?
I don't think I'm understanding correctly, or maybe there's just no way to do what I'd like.
This is what I'm understanding: For example...
Customer calls in and gets generic greeting (no extensions or anything). Filters (hopefully) automatically direct to the right extension.
Filter 1: During weekends, they get a voicemail recording, but there's no way they'll get to talk to someone even if I'm available to answer the phone.
Filter 2: Events in progress do actually get through to me without going to voicemail.
Am I missing or misunderstanding something? That would essentially wipe out all our same-day rentals, which around here are pretty frequent (and lucrative).
It also can't solve the problem of after-hours emergencies not being let through, right?
Here's how I'd set it up. ( I think your over complicating with extensions, unless you want to use them to avoid spam calls)
The customer calls in and gets a generic greeting. Not sure that's necessary if you're a one-man office.
Emergency: Ring schedule with a filter that only allows certain people. the ring schedule should only contain off hours. unfortunately, this looks like Mon 12a-7a, Mon 6p-1159p. Two for each day.
Weekday Ring Schedule with an on hours VM and an off hours VM
Weekend Ring Schedule with an onhours VM and an Off Hours VM.
I'm not understanding how the weekend is any different than the week days except maybe on hours and off hours.
Here's how I'd set it up. ( I think your over complicating with extensions, unless you want to use them to avoid spam calls)
The customer calls in and gets a generic greeting. Not sure that's necessary if you're a one-man office.
Emergency: Ring schedule with a filter that only allows certain people. the ring schedule should only contain off hours. unfortunately, this looks like Mon 12a-7a, Mon 6p-1159p. Two for each day.
Weekday Ring Schedule with an on hours VM and an off hours VM
Weekend Ring Schedule with an onhours VM and an Off Hours VM.
I'm not understanding how the weekend is any different than the week days except maybe on hours and off hours.
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