customer survey translation
Answered
Hello
We want to begin to use the customer survey and so, i will need to translate the questions.
Can you please see that i can translate the one that can't be edit or you want me to give you the translation ?
Thank you
The same question
Yeah go ahead and give us the translation and we will help get it in there for you.
Yeah go ahead and give us the translation and we will help get it in there for you.
Ok, i will soon.
Ok, i will soon.
Sounds good
Sounds good
Hello
Here is the translation we need and the modification we would like in English
See attached file
Hello
Here is the translation we need and the modification we would like in English
See attached file
I have this in with developer and will let you know once this has been done.
I have this in with developer and will let you know once this has been done.
Hello Gabrielle. Do you have an idea on how long it can take ? thank you
Hello Gabrielle. Do you have an idea on how long it can take ? thank you
The customer survey has been translated.
The customer survey has been translated.
Hello Gabrile
In the survey, question 1, there is no matrix so the customer can't write anything
Hello Gabrile
In the survey, question 1, there is no matrix so the customer can't write anything
We have this fixed
We have this fixed
Great, can you give me the URL to use for putting it in an email ?
For Quebec and for montreal
Great, can you give me the URL to use for putting it in an email ?
For Quebec and for montreal
You can use the variable (*satisfaction_link*)
You can use the variable (*satisfaction_link*)
Thank you
If you could just approve my automation, it would be awsome!
Thank you
If you could just approve my automation, it would be awsome!
These have been approved
These have been approved
I already received 2 surveys back
But it seams one customer recieved it in English
Can you check please, lead #15281839
I already received 2 surveys back
But it seams one customer recieved it in English
Can you check please, lead #15281839
Our records indicate that this survey went out in French. We have tested it multiple times and we receive in French and only see English if we translate it on our browser. Possibly your customer translated it in error?
Our records indicate that this survey went out in French. We have tested it multiple times and we receive in French and only see English if we translate it on our browser. Possibly your customer translated it in error?
Ok, lets see with the next ones
BUT, here is something else. I have a customer with multiple leads. The automation sends the survey when leads is terminated in the last 5 days. But when the customer answered, it linked it with a lead from 2022, not the one that terminated Oct 20th 2023
Ok, lets see with the next ones
BUT, here is something else. I have a customer with multiple leads. The automation sends the survey when leads is terminated in the last 5 days. But when the customer answered, it linked it with a lead from 2022, not the one that terminated Oct 20th 2023
What is the name of the automation?
What is the name of the automation?
There was no automation sent on lead # 12190685...if you look at the log this was the one we were testing on
There was no automation sent on lead # 12190685...if you look at the log this was the one we were testing on
Hello Susan,
I understand, thank you
Also, i did a test with lead #20294156 where i completed the survey and wrote a reveiw
but the review i wrote does not go into the Reveiws section.
Can you look at that ?
Hello Susan,
I understand, thank you
Also, i did a test with lead #20294156 where i completed the survey and wrote a reveiw
but the review i wrote does not go into the Reveiws section.
Can you look at that ?
I have a developer looking into this.
I have a developer looking into this.
Thank you - just so you know, here is the email i send to customer for reveiw
I includes the 5 stars reveiws and a link to the survey.
Thank you - just so you know, here is the email i send to customer for reveiw
I includes the 5 stars reveiws and a link to the survey.
Thanks I added this for developer
Thanks I added this for developer
Just did a test review and it now shows under the reviews settings
Just did a test review and it now shows under the reviews settings
So you are aware...if you make any changes to the surveys this will have to be fixed again
So you are aware...if you make any changes to the surveys this will have to be fixed again
Thank you - noted.
And will we also see the star rating there ? or only the review ?
Thank you - noted.
And will we also see the star rating there ? or only the review ?
Under Settings-->Reviews? No, the stars don't show there. They will show on website?
Under Settings-->Reviews? No, the stars don't show there. They will show on website?
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