How do I create a negative payment?

Ryan G. shared this question 9 months ago
Answered

Issued a refund through square and read I need to do a negative payment, but I don't know how to do that.

Comments (1)

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Refunds would need to be done directly through Square

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Hi Susan,

I already did issue the refund through square, I just need IO to also reflect the refund and I read in knowledge base that if you need to do a negative payment for the refund to reflect in IO. I just don't know how to do that.

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To record a refund, go into the lead -> Payments, enter in "-x.xx" and hit the plus sign.. This will record the refund in IO!

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