How do I create a negative payment?

Ryan G. shared this question ago

Answered

Issued a refund through square and read I need to do a negative payment, but I don't know how to do that.

The same question

Comments (1)

Susan M. ● 7 months ago

Refunds would need to be done directly through Square

Reply URL

Ryan G. ● 7 months ago

Hi Susan,

I already did issue the refund through square, I just need IO to also reflect the refund and I read in knowledge base that if you need to do a negative payment for the refund to reflect in IO. I just don't know how to do that.

URL

Erika A. ● 7 months ago

To record a refund, go into the lead -> Payments, enter in "-x.xx" and hit the plus sign.. This will record the refund in IO!

URL