How do I create a negative payment?

Ryan G. shared this question ago

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Issued a refund through square and read I need to do a negative payment, but I don't know how to do that.

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Susan M. ● 18 months ago

Refunds would need to be done directly through Square

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Ryan G. ● 18 months ago

Hi Susan,

I already did issue the refund through square, I just need IO to also reflect the refund and I read in knowledge base that if you need to do a negative payment for the refund to reflect in IO. I just don't know how to do that.

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Erika A. ● 18 months ago

To record a refund, go into the lead -> Payments, enter in "-x.xx" and hit the plus sign.. This will record the refund in IO!

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