No Email Notification For Distance Charges Error Quotes

Isaias A. shared this question ago

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If a client creates a lead in which they trigger a minimum total requirement because of distance, then IO does not send us an email notification of the lead. Even if I add on items to the lead after that initial minimum total requirement error to make the total over the minimum, IO does not send us an email about the lead.

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Comments (1)

Susan M. ● 15 months ago

There is an alert that will tell you why a customer cannot book but not something specifically for this...just if they are unable to book for ANY reason. It's called "Booking Attempt". If you turn on this alert it will email and tell you the reason the customer was unable to book.

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Isaias A. ● 15 months ago

Booking Attempt alter has been on this entire time.

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Susan M. ● 15 months ago

Do you have an example of when you didn't get it and you expected to?

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Isaias A. ● 15 months ago

Yes, anytime a customer's total is below the required minimum for their distance range and request a quote, we don't get an alert at all about that customer's quote request.

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Jen H. ● 15 months ago

Do you have a lead # so that we can see if this alert should have went out and did not?

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Isaias A. ● 15 months ago

18867603

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Susan M. ● 15 months ago

It doesn't show this customer tried to book. They only got a quote. If they tried to book you would have gotten an alert

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Isaias A. ● 15 months ago

That alert is already turned on for me, and I did not receive an email about this lead and a couple of test leads

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Susan M. ● 15 months ago

It's hard to say why the quote alert didn't go out on this one. It's been too long now. We would need a newer example.

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