Online Quoting

Sara C. shared this question 16 months ago
Answered

Hi,

I have had a couple of quotes created by people that fall outside of our delivery distance zones that we've set in IO. The quotes generated by the site list $50 as their delivery fee rather than alerting them that their event is outside of our delivery zone. Is there a way to change this in the online quoting settings? I'd rather not get their hopes up about a cheap rental and then have the booking denied late due to distance.

Comments (3)

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Do you have a lead example where this has occurred?

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Yes, there was one today, should I screen shot it and post here?

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Yes please or just the lead #

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Great, it’s lead #18100459

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Good morning,

I looks like your letting customers get a quote, but your restricting autobooking (see screenshot) you can adjust this by going to Settings-->Distance Charges and checking quote instead of autobooking.

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Great, thank you! So if I restrict the quote, does it also prevent the auto booking?

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Yes!

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