Cancelations notice
Not a Problem
My customers are receiving a cancelation notice a couple of days before their event. I have not canceled anything, so something automatic is happening. It is causing them to panic and one called a competitor and booked with them. How do I get this fixed ASAP?
The same problem
Can you provide us lead ids where this behavior has occurred so we can review them?
Can you provide us lead ids where this behavior has occurred so we can review them?
It looks like maybe this was a duplicate lead and so you cancelled this one? In the future if a lead is in the quote status there's no need to "cancel" because it hasn't been confirmed yet. Anytime you mark a lead "cancelled" there is a auto email that would go out. If you go to Settings--Email Center you can turn this auto email off from going out in the future.
It looks like maybe this was a duplicate lead and so you cancelled this one? In the future if a lead is in the quote status there's no need to "cancel" because it hasn't been confirmed yet. Anytime you mark a lead "cancelled" there is a auto email that would go out. If you go to Settings--Email Center you can turn this auto email off from going out in the future.
Thanks
Thanks
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