Cancelations notice

Emily S. shared this problem ago

Not a Problem

My customers are receiving a cancelation notice a couple of days before their event. I have not canceled anything, so something automatic is happening. It is causing them to panic and one called a competitor and booked with them. How do I get this fixed ASAP?

The same problem

Comments (3)

Gabrielle P. ● 4 years ago

Can you provide us lead ids where this behavior has occurred so we can review them?

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Emily S. ● 4 years ago

Not sure what that means

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Gabrielle P. ● 4 years ago

We need example leads where this has happened so we can look further into the issue. The lead id/number can be found in the top right corner of a lead when opened.

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Emily S. ● 4 years ago

9424463 - Socorro Espinoza

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Susan M. ● 4 years ago

It looks like maybe this was a duplicate lead and so you cancelled this one? In the future if a lead is in the quote status there's no need to "cancel" because it hasn't been confirmed yet. Anytime you mark a lead "cancelled" there is a auto email that would go out. If you go to Settings--Email Center you can turn this auto email off from going out in the future.

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Emily S. ● 4 years ago

Thanks

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