Charged card on file for wrong amount

Brooke W. shared this question ago

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I was moving too fast and mistyped the payment amount, thereby overcharging customer. He was supposed to be charged $186.31, but I type din $486.31. The payments haven't batched, as I just did this, but I don't know how to undo it. Should I press the trash can button next to payment? Or run a payment for the negative amount?

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Susan M. ● 17 months ago

You may want to get in touch w/ your merchant bank services and see if they can reverse it before it batches

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Brooke W. ● 17 months ago

There's no way to reverse it through IO? We have Global Payments integrated.

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Jen H. ● 17 months ago

yes you can give a refund through IO, here is the article and a video showing you how to do this.

https://rental.software/support/knowledge-base/article/payments-refunds

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Brooke W. ● 17 months ago

That was my question. I wasn't sure what the purpose of the trash can button next to the payment was. I didn't know if a refund needed to be issued despite the payment not having batched yet, or if the trash can was essentially a void button. But you're saying the solution is to run the card for a negative amount to execute a refund?

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Jen H. ● 17 months ago

But as Susan as suggested you could get in touch with your merchant back to see if they can reverse before you do anything.

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Brooke W. ● 17 months ago

When you guys say "merchant bank," do you mean the company we bank with? Or are you referring to Global Payments? Sorry, I get a little confused with the terminology sometimes.

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Susan M. ● 17 months ago

You would want to contact Global. The trashcan is when you are recording a payment and want to remove it

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