optional field not printing on email template

isabelle A. shared this question 14 months ago
Answered

Hello

In template : https://rental.software/account/#/settings/emailcenter/email_custom,358427

I put the optional filed *customfield-104079* but the info is not printing in the email

Thank you for your help

Lead number: 13498857


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Comments (11)

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It looks like it's working now?

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Not for all. See an other exemple I just received where the time is not printed but the field is

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That one is working for me too?

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But i need it to be working on the email when sent to the customer. In the 2 exemples above, customers did not see the time of arrival... what can we do to prevent that ?

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Are you sure you are choosing the correct email template? it's working for me

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It's from an automation. Can you tell me if you see something wrong there ?

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Everything looks good...we are taking a look...

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ok, i will check and create a new ticket if that happens again

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Our developer created a custom variable for this...let us know if it works more consistently for this automation

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Seams to be working fine now. Can you tell me what is the variable ?

So those optional field are not usfull anymore, right ?

Just want to keep IO clean

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The variable will only be useful for the automation/email template...take a look in the email. In any other template you will use the variable listed in optional fields.

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Got it

thankyou

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