Turn on IMAP wont save in email preferences

Chad B. shared this question ago

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I stopped getting incoming emails in my CRM. When I go to email preferences, I see IMAP for incoming is set to 'NO' I change it to 'yes' and save. When I go back in, it's back at "no"

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Comments (2)

Gabrielle P. ● 20 months ago

There are a few extra steps to get IMAP/Inbound emails set up with GMail.

Please take a look at this article here and go down to Integrating with a Gmail Account.

You will need to follow these steps with your Gmail account to get this set up correctly.

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Chad B. ● 20 months ago

That article didn't help me at all. when I follow it, i'm not given the option to put in the smpt settings. yes I'm in the admin account.

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Chad B. ● 20 months ago

Wait, I see what I was doing wrong. I was granting permission instead of manually adding the SMPT info. Let me try that.

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Gabrielle P. ● 20 months ago

Okay yeah try and let us know the results

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Chad B. ● 20 months ago

Ok, instead of granting Gmail permissions (because I use Workspace) I set it up manually. However, now I can't send any emails. I followed the SPF record instructions and got that all working. Still says it can't send emails. Testing the password works too.

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Gabrielle P. ● 20 months ago

You have to grant gmail permission either way the manual input does work as it used to. Even with workspace granting gmail permission should work now.

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Chad B. ● 20 months ago

If I grant Gmail permissions, then I'm not able to turn on IMAP and I'm back where I started with no incoming emails in the CRM. I figured it out. I had to set up my worker email too. Now to see if incoming emails will go to the CRM.

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Gabrielle P. ● 20 months ago

Okay keep us posted

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Chad B. ● 20 months ago

I was getting them then they just stopped. I'll follow that and reach back out.

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