Payment Declined Email is not firing

Austin B. shared this question 20 days ago
Answered

Hi,


I have two locations and only one location (CBB) has successfully sent a payment declined email to the client. The setups look identical. They’re both IO default auto email templates.


Can someone please advise.

Comments (5)

photo
1

Do you have a lead example for the Bradbury location where this email should have sent out?

photo
1

Yeah these two are the most recent: #75944469 and #69414195

photo
1

I am having our developers take a look and will keep you updated!

photo
1

Thank you

photo
1

You are very welcome!

photo
photo
1

Good news — the issue you reported has been resolved and the fix is now live in your account. Please let us know if you have any questions.

photo
1

This is still being worked on so please disregard the last email, but I will keep you updated!

photo
1

Hi Cameron, how is the fix coming along?

photo
1

This has been resolved! If from here on our you notice any of the decline auto emails not going out please let me know, so I can have the developers look again!

Leave a Comment
 
Attach a file
Access denied