automatic Email that don't seem to be sending
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I have several automatic emails that don't seem to be sending based on the stats tab. Here are a couple of examples:
https://rental.software/account/#/settings/emailcenter/email_custom,886157/email
https://rental.software/account/#/settings/emailcenter/email_custom,897521/email
https://rental.software/account/#/settings/emailcenter/email_custom,886121/stats (which has a copy that sends at a differnet time and it sends regularly)
I'm sure there are more. but if you can tell me WHY these aren't sending I can fix the others.
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Additional info. One of them has a filter requirement of the last contact over 14 days. IDK why that one says 0, but when I ran the filter independently, there were 2 leads (1 now bc I changed one to lost). Another one shows over 600 leads qualify, yet hasn't sent any of them.
Additional info. One of them has a filter requirement of the last contact over 14 days. IDK why that one says 0, but when I ran the filter independently, there were 2 leads (1 now bc I changed one to lost). Another one shows over 600 leads qualify, yet hasn't sent any of them.
The first one is an email that gets sent to customers with "contracts out" but then in the filter you have it show that it should send to "contract expired"...This won't work because in that status there's no contract available to customer. In this case you would want to make this a manual email and send as automation w/ the filter.
Similar issue with second one...the email is triggered by no booking and the quote status. Your filter is listing the lost status to send to.
For the 3rd one I ran a filter for contract sent last 2 days to take a look at which leads should have gotten this email...but every single one is already confirmed and this wouldn't have gone out. How long has this email been active? I am curious if there's any missed recently....the contract was sent and after 24 hours they were still contracted and before it switched to Contract Expired?
The first one is an email that gets sent to customers with "contracts out" but then in the filter you have it show that it should send to "contract expired"...This won't work because in that status there's no contract available to customer. In this case you would want to make this a manual email and send as automation w/ the filter.
Similar issue with second one...the email is triggered by no booking and the quote status. Your filter is listing the lost status to send to.
For the 3rd one I ran a filter for contract sent last 2 days to take a look at which leads should have gotten this email...but every single one is already confirmed and this wouldn't have gone out. How long has this email been active? I am curious if there's any missed recently....the contract was sent and after 24 hours they were still contracted and before it switched to Contract Expired?
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