GlobalPayments not receiving Quote ID?

Talon H. shared this problem 2 days ago
Known

My transaction reports from GlobalPayments have started to lack Quote ID numbers just recently (on 6/2). It's not 100% missing, just 75% of the time.

Transactions in IO missing lead # (Purchase ID) in GP:

Lead 66290673 is missing from transaction 000000002036.

Lead 66269747 is missing from transaction 000000002037.

Lead 66911959 is missing from transactions 99361841 and 8773606.

Lead 66923845 is missing from transaction 699752827.

Lead 66964397 is missing from transaction 796034059.

Meanwhile, I do have leads 66003575, 66379889, and 66480623 on their respective payments.

(This happened to me a year ago as well if I remember right (as well as having incorrect lead ID's come through, like 000001732 on a transaction for lead 56455939), but it fixed itself before I got around to posting here. )


I've also been frustrated that Ref # in IO get pushed to QBO but they don't show up anywhere in GP reports. Now that the GP reports don't include the cardholder's name, it'd be great to have something cohesive for the Ref # across the three platforms so there is a backup for when the Quote ID doesn't get through.

Leave a Comment
 
Attach a file
Access denied