53620249 - email sent not showing up at top to review

Heather A. shared this question ago

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i am trying to review the email sent to this customer but it is not showing up at the top. Can you please look into it? Thank you!

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Gabrielle P. ● 14 days ago

I have developers looking into this further and will advise when we have an update. However I have confirmed from the log in the email template Customer-Quote it was sent to the lead in question.

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Heather A. ● 14 days ago

thanks, glad they received it at least. Thanks for forwarding to developers - we do need to be able to refer back to these emails :)

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Gabrielle P. ● 10 hours ago

Developer has advised a database upgrade has been run and this issue has been fixed. It was due to email size growing too big. The fix is forward-looking; emails that suffered this bug will not be possible to restore. However, this should not happen again in the future.

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Heather A. ● 9 hours ago

Thank you Gabrielle!

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Gabrielle P. ● 8 hours ago

You’re welcome!

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